The car pick-up process was quite fast.

The local Thrifty rental company aggressively upsells insurance. The process took two hours, and if your English isn't good, you might easily get scammed.

When I arrived at the store, I showed the clerk my car rental order and said 'I have already paid all the fees through a third-party platform.' I emphasized this again, especially when he asked for my credit card, saying, 'I have paid all the fees, I will not pay any more.' This male clerk kept saying he understood, but then he said because I was not a local resident, I needed to swipe my credit card. It turned out to be an extra service charge of $368.97, despite me making it clear, 'I will not pay for any other fee.' I am preparing to file a complaint locally in the US and request to check the footage of that day. Fight against this fraudulent store to the end!

Forced to buy insurance, otherwise no car.

Great service and good location. Choice of car from 8 or 9. Staff all excellent

So easy and very competative