The car had some minor issues at pickup, which were recorded beforehand. The fuel tank was not full at pickup, which feels a bit deceptive. The car is an A180 AMG, and the driving experience is good.
I rented two Mercedes E-Class cars, but was given an A-Class and a Hyundai hatchback instead, and they kept insisting they were the same category. Later they claimed as long as it's a Mercedes, it's fine. When we pointed out one was a Hyundai, they had no explanation. We ended up not picking up the car, had to call international customer service to switch companies, wasted three hours and almost an hour on international calls. Terrible service.
Overall, everything was satisfactory. However, the daily mileage limit of 241 kilometers was not consistent with urocar's requirement of 150 kilometers. Additionally, the online waiting time for addressing issues was too long.
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