The service is very considerate and the process is very user-friendly.

I rented two Mercedes E-Class cars, but was given an A-Class and a Hyundai hatchback instead, and they kept insisting they were the same category. Later they claimed as long as it's a Mercedes, it's fine. When we pointed out one was a Hyundai, they had no explanation. We ended up not picking up the car, had to call international customer service to switch companies, wasted three hours and almost an hour on international calls. Terrible service.

The rental location was relatively easy to find, had to wait a bit during pickup, but overall it was convenient and fast.

No Chinese service, the return location was closed without prior notice, and the phone couldn't be reached.

Overall, everything was satisfactory. However, the daily mileage limit of 241 kilometers was not consistent with urocar's requirement of 150 kilometers. Additionally, the online waiting time for addressing issues was too long.