When returning the car, the service staff is a bit rushing...could be because it's 7:30pm?

It was a smooth reservation and the process of picking up car n returning was simply awesome.

Car types not guaranteed. Toyota was given instead of Subaru.

We got a 130,000km old car, barely made it uphill, very stinky and with a leaky air con that made driving with 38dgs outside a nightmare. The staff didn’t really speak English and the only thing they made clear was that upon return the car needed to be refilled in a specific gas station and that they would need to check the invoice. Unsurprisingly this has station had the most expensive gas in Kyoto, 20¥/ltr more than anywhere else! A rent a car to avoid!

Times car rental was very helpful, had no issue with them.