It was easy to find everything, the rental process was smooth, and the car was nice and clean.

The car provided was very good and new.

One of Budget's locations is inside a hotel. We arrived an hour later than our scheduled time, and picked up the car in the hotel's parking lot. Although it was my first time renting a car overseas and I was a bit nervous about possible issues, the staff's service attitude was good. I hope I won't receive any local fines afterward.

I was given a complimentary upgrade but was charged £2.75 extra when I dropped off the car, which was puzzling as the staff member said it was the difference between the car I ordered and the car I was given. It wasn’t worth quibbling such a small amount but should not have been the case. There was something wrong with the car’s steering, which I reported on returning the car. It veered to the right at speed and when accelerating. Not safe.

All okay.

The Budget return counter was closed. I had to call the number indicated there, only to find out that there's a key-drop box. Why didn't they just write it there??