Generally satisfied

Very bad service, they keep passing the buck instead of solving problems.

Free shuttle to the store

Returned the car on June 17th and was told there was a chip smaller than 1cm on the windshield. We picked up the car at midnight the previous day and couldn't see any damage. Only used the car for one day. They immediately charged us £500 for the damage and said the balance would be refunded after assessment. It's August now, and we still have no resolution.

Service was average when picking up the car, they changed the car model without specifically asking. The lady at return was very nice and sincerely inquired about the pickup experience, eventually offering compensation.