Good

The car had only 5000km, it was very new. Pickup and dropoff were both at the airport, which was very convenient. The staff also recommended nearby supermarkets that open after 6pm. The service was excellent.

You can see it as soon as you come out, and occasionally there's a Mandarin-speaking staff member or even a dedicated translator. The customer service was a bit slow during pickup, and they only tried to sell me roadside assistance, which I didn't buy. Drop-off was frustrating; they showed me an invoice, and I noticed the price was $200 higher. I asked why, and after a long explanation, they said it was because the gas tank wasn't full. I had filled it up before returning, and only after showing the fuel receipt was the charge waived.

I booked a Hyundai IMAX, but they only had a Toyota Highlander with no room for negotiation.

The vehicles are relatively new, and the staff's attitude is nice.