Satisfied

When I picked up the car from Europcar, there was no one to inspect the car with me, and the counter didn’t mention this. As a result, when I returned after driving for an hour to replace the car, they found new damage, but I had no evidence. This is a lesson learned; I will ensure to inspect the car first in the future.

Couldn't find the pickup location, and later confirmed the car was not delivered to the scheduled pickup point.

I rented the car from Europcar at Munich Airport. Since the airport is small, I quickly got through customs, picked up my luggage, and went to get the car. However, the counter staff said I arrived early and the car wasn't ready yet. They asked if I wanted to pay extra for a larger car. I had to wait at the airport for a while before getting the car. They didn't ask if I wanted to add any extras and mentioned they would hold some money as a deposit. The entire receipt was in German, and they didn't explain it, just asked for my signature. After returning home, I realized they overcharged me 100 euros for renting a GPS. I contacted Zuzuche for help, and they patiently assisted me in communicating with Europcar. However, Europcar claimed my signature proved I was aware of the charge. Remember to check every item carefully. This was the first time I encountered such an dishonest car rental company.

1. The pickup location couldn't find the reservation, and we were directed to another branch; 2. The car class was downgraded, we got a SKODA FABIA in poor condition, unsuitable for driving in the Black Forest area; 3. The designated return spot at the central station was insufficient, requiring a long queue at the only counter to fill out forms, almost missed the train; 4. The actual rental company was EUROPCAR. At pickup, another family was also complaining about poor service... Haha!