No staff at the counter, waited for more than ten minutes!

When picking up the car, the receptionist suggested buying insurance. I mentioned that I had already purchased full insurance through the car rental website, but she informed me that the insurance bought through them isn't from the designated insurance company. In case of any issues, they would directly charge 2500 NZD, which is their minimum claim amount, and I would have to deal with the insurance company back home, which could take up to six months. After some deliberation, I decided not to buy it.

I returned the car with a full tank, but EZI deducted money without proper investigation. When I first requested a refund, they didn't investigate or acknowledge the issue, which is fraudulent.

Pickup and return were simple and convenient, with email reminders.

The rental company is very punctual about the scheduled pick-up time. They won't let you pick up the car even 5 minutes early, which made me wait at the counter for almost 2 hours (because I arrived one flight earlier). Additionally, I booked a Mitsubishi Outlander but received a Hyundai i35 instead, which they called a free upgrade. I do not agree with this.