Great Ocean Road - Twelve Apostles - Phillip Island - Churchill Island

Very good

The parking lot did not indicate the exit direction, and there were no signs, which caused me to go the wrong way and the car roof got scratched. The staff were rude.

After renting the first car, the price for the second rental was ridiculously higher.

The car stalled, and we were in a hurry to catch a flight. The company refused to replace the car.

The service was quite enthusiastic. The entire process took about half an hour, and I waited in line behind three people. When inspecting the car, I found a small dent under the trunk. I informed the Hertz staff, and they indicated that such a small scratch, about the size of a finger, was not an issue. Later, I saw in the rental documentation from Hertz that it specifies the size of damage that requires a claim.