I want to say this was the worst experience ever. Nippon deceives Chinese customers. I made a reservation to pick up the car at 12:30 PM. Following the instructions provided by the car rental agency, I arrived at the store at 12 PM. After explaining a series of pickup procedures, they told me my IDP was expired. I called the rental agency, and they said they would get back to me after verifying. By the time I canceled the order, it was too late, and they charged me a 3200 RMB cancellation fee. This is not international practice; Nippon is utterly shameless.
The provided car's trunk was too small with insufficient space. I wasn't allowed to upgrade even if I was willing to pay extra, and they claimed they had no other cars. The staff didn't make any effort to find a solution.
The part where NIppon try to upsell me the insurance is abit confusing , as when I already had bought though AXA.
About QEEQ:8.0/10
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