Picked up the car early in the morning, no queue. The service was mediocre, the staff's attitude was neither warm nor cold. Couldn't find the handbrake and asked for help; although the staff seemed somewhat unwilling, they did help eventually. Overall, Australian officials tend not to be friendly towards Chinese, but local people are generally quite enthusiastic.

The rental process was quick and the location is very close to the airport.

Went early, no queues

Overall okay. However, if you want to extend the rental for one or two days, you need to make a separate order and go to the store to handle it, which is time-consuming and not convenient. Needs improvement.

When picking up the car, there was an issue with the front right tire pressure. Despite confirming multiple times with the staff, they insisted there was no problem. The next day, the tire alerted for a leak. While at Gold Rush Town, I discovered the car couldn't be locked. The key was completely unresponsive. Was I using it wrong or was the car against me? On the third day, I requested a car change and got one that reeked of smoke from a previous smoking passenger. There were a lot of people, and they just sent me off saying there was no problem (shrug). Avoid picking up a car at the Hertz in South Yarra. Seriously, it was a frustrating experience.