Satisfied, efficient, no pressure to buy insurance

Very satisfied. The oil light came on during the trip. Contacted the rental company, and they provided on-site service.

The insurance upsell was actually fine, but the biggest issue was the wrong return address. We were told at pick-up that it was at T2, so we went there early and searched for a long time only to find the counter was closed. After calling, we found out it was at T1. Paying for parking was a minor issue; the main problem was going through security, finding the counter, and making calls, which took us half an hour. Fortunately, we arrived early; otherwise, we would have missed our flight. When we complained to the staff, they were indifferent and simply said it was wrong, which was really frustrating!

We had a tough time renting this car due to issues with the credit card payment. Our limited English skills made it unclear whether it was a problem with the card or the store's POS machine signal. However, the same card worked fine when renting from another company. Not sure why this company couldn't process it. Overall, it was quite frustrating.

Overall, it's pretty good. The only issue was that the staff at the store gave different information about the policy and pricing for one-way rentals compared to what was on the website. Fortunately, there were no errors at checkout.