Europcar outsourced the car rental service to Fox Rent a Car, making me feel like I was being deceived. The service took an extremely long time; it took over 2 hours from when we entered the shop to when we got the car. The rental company is not at San Francisco Airport and requires a shuttle bus to reach.

The Europcar counter is located inside the Advantage store, but there was no staff present for a long time. Many people waited for quite some time only to find out that Europcar and Advantage process rentals together. It took over an hour to get served.

Was not through Europcar who I used once before and never had a problem with. This trip was through ADVANTAGE, who is a disgrace.

Counter staff kept trying to sell expensive add-ons with vague explanations. Became somewhat surly when refused. Car's 12 volt plugs were inoperative. Cell phone ran out since it could not be recharged. I mentioned this on return but attendant could not understand my comments.

Car was good the only issue I had was there was a strong smell of smoke every time i got into the car. It seems like the previous renters smoked alot in the car. Other than that everything else was excellent.