Melbourne

Great

The service was very enthusiastic.

Great, excellent service

The process of picking up and returning the car was very smooth. The car was in good condition with over 20,000 kilometers on it, and it handled well. Unfortunately, the GPS rented from Hertz had a faulty power connection, causing it to repeatedly lose power unless the angle was constantly adjusted. Later, in Bairnsdale, although there was no GPS available, they helped confirm it was defective and suggested seeking help in Canberra. They also kindly printed out four pages of color Google Maps directions, which was very heartwarming.

The service was quite enthusiastic. The entire process took about half an hour, and I waited in line behind three people. When inspecting the car, I found a small dent under the trunk. I informed the Hertz staff, and they indicated that such a small scratch, about the size of a finger, was not an issue. Later, I saw in the rental documentation from Hertz that it specifies the size of damage that requires a claim.