Melbourne

I booked a Toyota Camry, but they gave me a Škoda Octavia, insisting it was the same level. Also, they didn't help me install the highway toll device, and later charged me a 38 AUD service fee to pay the tolls. It's like being ripped off.

Pickup was a bit slow, mainly because the staff were slow to work. Since the X3 I booked was unavailable, I got a free upgrade to an X5, which was very satisfying. When returning the car, due to staff error, I almost overpaid for fuel. Service needs improvement!

Completely satisfied with Hertz. While in Australia, I accidentally left the car keys inside and got locked out. The assistance team arrived quickly, wasting no time.

The staff tried to sell us insurance and fuel options when we rented the car. We declined. They also asked if we were going to places off the Great Ocean Road and whether we had prepaid for toll roads. Overall, their attitude was good, but communication wasn't very smooth.

Convenient and fast. The two child seats I booked were not properly installed. One was refunded, and the other took 30 minutes to install, but overall I am satisfied.