Easy pickup and return.

The parking lot did not indicate the exit direction, and there were no signs, which caused me to go the wrong way and the car roof got scratched. The staff were rude.

The process was quite fast. The SQ5 we initially requested wasn't available, so they gave us a Q5 instead and offered us a full tank of gas so we wouldn't need to return the car with a full tank.

Some foreign staff lacked enthusiasm and always seemed to be hinting at extra charges.

The attitude was good, it was the model I booked, just over 20,000 kilometers. Supplementary full insurance was purchased from QEEQ at ¥201/day, while at the Hertz counter, it costs AUD 32/day, still more appropriate to buy at the counter. Toll fees were charged to the credit card after returning the car, with Hertz charging a service fee. Added a second driver when picking up the car, costing AUD 5/day, and the second driver’s credit card could be used for deposit and payment.