The Florence airport car rental location provided on the website was incorrect. The store had moved 4 months ago, and we spent an hour walking around to find it. We left my elderly mother waiting at the old address sitting on the suitcase for over an hour. It was a terrible experience.
Ecovia staff is always helpful and friendly, this time the rental office was kind of difficult to find and I had to wait about 10-15 mins together with another client as the desk was unmanned. In any case, I’ll be happy to rent with them again.
You really need to make it clearer where the location is. I went to the main rental area which was wrong.
I also found it very difficult to find the location upon returning.
Finally, the car took CNG, and it was difficult to find a service station providing this.
All of the above points could be easily provided on one piece of paper when collecting the car.
Otherwise a good car, and clean. Nice customer service too.
About QEEQ:10.0/10
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