Los Angeles Downtown and Surroundings

The process for picking up and dropping off the car is straightforward, but they will try to upsell insurance and additional services.

I rented a Grand Cherokee but was given a small, broken car. It was especially small and broken. When I complained, the company shamelessly said this was a comparable car, unless I wanted to pay extra for an upgrade. I don't know if Americans are blind or pretending to be. I felt they discriminated against me because of my Asian face. Besides charging me $47 in tax, they also charged an additional $247 for reasons I still don't understand. I rented the car for five days, picked it up around 9 PM and returned it at 6 AM. The rental cost over $3400, and the company charged an additional $47 plus $247. A car with a maximum engine capacity of 2.0 liters can't be considered comparable to a Grand Cherokee!

The front desk staff provided excellent service, but the quality of the vehicle didn't meet my expectations compared to previous experiences. The first car I was given had over fifty thousand miles on it, and the exhaust pipe got loose on the second day, causing a lot of noise. I had to go to another city branch to change the car, but they could only offer a smaller category, from a mid-to-large size SUV to a compact SUV. The Buick Enclave was switched to a Kia Sorento, and all the luxury features were gone. The electric ventilated and heated seats were replaced with manual cloth seats, which had more than twenty thousand miles. This wasn't a big issue, but at 70 miles per hour, the front wheels vibrated, and braking caused the whole car to shake. It felt like there were problems with the wheel balance and brake discs. I had to endure it for another 15 days until returning the car in Los Angeles. This was something I had never experienced with Hertz before. It seems the three-year pandemic has significantly impacted the quality of rental cars. I plan to switch to a different rental company like Alamo or Avis in the future. Overall, this experience was disappointing, I wasted money on an unworthy car, and I would advise others to choose their rental company carefully.

When I collected the car the man at the counter tried to charge me an extra $25 for being 20 minutes early (09:40 for a 10:00 collection) and when I suggested I wait the 20 minutes in the office he was clearly displeased but carried on with the admin of check in. Then he advised that if I was at all late bringing it back he wouldn't hesitate to add a charge (Failing to notify me of the statutory 30 grace period shown in your terms). Fortunately he didn't add the charge after my objection but it left a bad taste in the mouth and I remain irritated by his attitude. Fortunately the staff member to whom I returned the vehicle had a significantly better attitude when checking the vehicle for fuel, mileage and damage (full tank, no damage).

Car was confirmed, when I arrived there was nothing available. Had to walk 4 miles.