I returned the car on the scheduled day at the branch, but due to either miscommunication or improper handling of paperwork by the staff, the airport branch where I originally rented the car thought I hadn't returned it. They later notified me via email that I was two days late.
“Got an Isuzu MUX instead of Toyota Kluger, pickup counter hard to reach by phone”
About Europcar:8.3/10
We were hoping to get a Toyota Kluger but got an Isuzu MUX instead which has less trunk space. The car was quite new with 5000 km mileage. The off airport pickup counter was a 5 minute drive with the shuttle bus. It took me a long time to reach the branch by phone when i wanted to ask for directions to the shuttle bus pickup point. It took us nearly an hour to get to the pickup counter and get our car. Returning the car in Sydney airport was super fast.
About QEEQ:10.0/10
Everything went smoothly. Good deal on the rental, thanks!
Car smelt of cigarettes as if someone had been smoking inside the vehicle. Understaffed counter with poor information on picking up. Vehicle was similar to what we had booked but not the same.
“Everything was good but $400 deposit was too much and it hasn't come back to me yet so not good”
About Europcar:10.0/10
The hire price was very competitive the car was very goid. Everything was good but $400 deposit was too much and it hasn't come back to me yet
Not happy about that.
About QEEQ:10.0/10
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Customer Service
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