The registration process for a new customer took too long and was significantly slower than car rental procedures in our country, but the service attitude was quite good!
“smooth booking process but vastly excessive delays both on pick up and drop off. Disappointing”
About Hertz:6.7/10
I waited just over 2 hours to pick up my vehicle. Then the seat belts weren't set up properly leading to further delays. Despite the best efforts of the staff who were friendly and helpful, they just couldn't cope with the volume of demands placed on them. Also vehicle drop off was a 45 minute wait, very disorganized and not enough staff. again staff were friendly and helpful but overwhelmed with customers to deal with. It was very disappointing and I will NOT choose Hertz again because of this.
“Wonderful service from Hertz Malpensa T2, and great drop off service at Malpensa T1. Thanks Easyrent”
About Hertz:10.0/10
We landed up at Malpensa Terminial 2 instead of Terminal 1 which was a good thing in retrospect. Great service. Car was even upgraded. Well done Hertz
About QEEQ:10.0/10
Easy, user friendly website. I like the option of finding cheaper prices. This saved us a few dollars. Well done
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