The entire process was quite smooth, and both pick-up and return were handled professionally.

The staff was very friendly and the service was excellent

The service process is simple and efficient

This is a large company with standardized services. I booked a POLO, but they upgraded me to a new diesel Skoda, which is obviously more upscale and fuel-efficient. I drove over 1500 kilometers, and the fuel cost was less than 1000 yuan. When returning the car in a different city, I was in a rush and couldn't find the drop-off point. I just drove to the terminal, and the airport car rental staff helped me return the car. Very satisfactory.

Enterprise tried offering us a different vehicle to the one we originally booked. PLEASE do not book with this company. Not only that, when we returned the car, we were told it was perfectly fine and we would get 100% of our deposit back. This didn't happen. We only received 75% of the deposit back. Staff are extremely rude and they take advantage of foreigners. Also they provided a baby car seat for our 4 month old daughter that was supposed to be for 1 year plus babies. My wife had to hold our daughter on long trips which was incredibly unsafe. Genuinely never been so angry with a car rental company.