Acceptable

The pickup point is not at the airport; you have to wait for a shuttle bus to get to the pickup location. Other companies like Hertz and Avis have their pickup points at the airport. For tourists unfamiliar with Australia, especially those not familiar with the environment, it's best to understand this beforehand.

I was given a free upgraded version with all extras in it. Shuttle to and from Airport was very quick

Apex clearly has older vehicles (the one I received was 2015) but great value.

Absolutely top notch. We, unfortunately, had a couple of problems develop with the first car we were supplied out of Melbourne. Our first opportunity to address our concerns was when we reached Sydney. The fella who helped us out (Peter?) was exceptional. He was quick to recognize and agree with our two concerns and had us out fitted with a new vehicle right away. The efficiency of how we were dealt with was impressive and he even went well beyond the call of duty to help direct us properly towards our destination point. My wife and I drove away from this experience feeling truly valued as customers and we have recommended your firm to others already.

I had no problems at all, that I can remember, with the booking process. We had a problem with the first car we received and using the web platform to address our problem was excellent. We were contacted in a very timely manner and were helpful in dealing with the problem.