Schlecht. Mehr als 100.000 km, rundherum beschädigt, zu kleines Fahrzeug, entsprach nicht gebuchter Kategorie

They scam you without hesitation

1. We were informed of a 10% service fee when renting the car. 2. The card charge was 20 yuan higher than the original order price. 3. During drop-off, we were asked to pay an additional 37 dollars cleaning fee because some water had spilled on the back seat. We explained that the marks would disappear once the water dried, but they said we should come back after the water dried, which would incur an extra day's fee.

Had to change the car as the sliding door cable kept getting stuck in the door at the pick up point...

This was a horrible experience and I will never use Hertz again. Upon arrival at the counter late at night with a 1 and 3 year old I was advised that they didnt have our vehicle stating the person before us didn't return it. I specifically rented a van and paid extra for a car seat because of the size and young ages of my family members. Not only did they not have my vehicle but they made no effort to provide me with a replacement of any size. 8pm at night, in a foreign country, with young kids and was not offered any sized car. Instead I was forced to go to one of your competitors and had to pay significantly more for a small compact car which didnt fit all our luggage and had no car seats for my children. I have never been so dissapointed in a travel supplier and I'm a corporate event planner who deals with multiple travel suppliers a day.