Overall, the car rental company provided good service. They thoroughly explained the importance of purchasing insurance and related services to waive excess fees. However, after discussion, I informed them that I had already bought all necessary insurance from QEEQ.com, and they didn't push for additional sales. The company's parking lot is situated in a congestion charging zone in London, and the congestion charge is paid daily. If returning the car after office hours, you can leave the key at the designated spot.

The rental company's service is fairly decent, and the rental and return process is relatively simple. However, they kept recommending additional insurance when I picked up the car, even though I had already purchased full coverage on the QEEQ platform. This was quite unpleasant. Additionally, the rental company's pickup and drop-off points are very inconspicuous and difficult to find!

Didn’t get the car we’d paid more to get & tried to give us a smaller car that wouldn’t have worked for us . Didn’t advise us of the £15 ( $30 AUD !)London congestion fee at both pick up & drop off and couldn’t really say where that as well as the low & ultra low emission zones were .

Like: customer service and also checked my old record in Enterprise and it helped to process my rent quickly
Dislike: Vehicle was not the one as advertised in website.