Adelaide-Kangaroo Island-Confusion

After arriving at the shuttle pick-up point, I tried contacting the store with my domestic phone, but for some reason the IVR system didn't work, making it impossible to reach the store. However, the store staff provided good service; both picking up and returning the car were smooth. I even took the company shuttle to the airport, which was heartwarming. Overall, I am quite satisfied with my first QEEQ overseas car rental experience.

Picking up the car is a bit inconvenient. Other companies have counters directly at the airport, but with Alpha, you need to wait for their shuttle to pick you up. Make sure to allocate enough time when returning the car to avoid delays. However, the service is still good.

The car is in great condition and offers good value for money

Very helpful

Could not access discount vouchers

I had booked a Kia Sportage but got a Hyundai Tucson. I paid extra coz I wanted to test drive that particular car. I remember paying extra to be able to drive this car over Hyundai Tucson and didn’t like the part where I was given a cheaper car for the same price.