Europcar used Times' cars, but there was a communication issue. They couldn't find my order initially. I had to contact the rental platform, which wasted an hour of my time.
The staff service was pretty good overall. However, there were a few minor issues that caused some inconvenience. At Fukuoka Airport, I had to make a phone call, but there were major issues with the front desk phone line—calls couldn't connect properly, and even when connected, voices couldn't be heard. It took half an hour to successfully make the call. Additionally, I had to take a shuttle van to the rental store. Another dissatisfaction was that the actual rented vehicle was completely different from the one shown in the photo. Due to time constraints, I had no choice but to settle for it.
Although I booked through Europcar, in Japan it was actually Times. The booking reference didn't match. Eventually, we asked at the airport information desk and compared phone numbers from different car rental companies to find out it was Times and got the specific store location. Otherwise, we would have had to call the store, but our phone cards were for internet use only and couldn't make calls, which made it more troublesome.
About QEEQ:8.0/10
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