They did not notify me of the violation in time. After one day, they directly deducted the service fee and the fine without permission. This is very upsetting.
When we went to pick up the car, they didn't provide the model we booked. They claimed that the model we booked was too small and asked us to pay an extra £760 for a larger car. When we refused, they made things difficult for us and delayed us for 2 hours before finally giving us a car.
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Customer Service
Relevant Reviews on Hertz HEATHROW APT
Andrea Conrad
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View more >Edith Henry
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View more >It was average, the service fee for handling violations is too high.
They added extra insurance charges and I don't understand why they precharged nearly £200 for fuel.
Liz Louise
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View more >Rupert Sophy
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