The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.

Customer service was just okay Pick up service from airport was very poor

Very poor company with young untrained staff lacking fundamental knowledge of the business. I wanted the insurance but the staff denied it and put it on my credit card coverage with no clear reason other than their inability to sell insurance. I got charged for mileage yet EasyRentCars indicated there is 2,500 kms within the rental price. My kms made was approx. 370 kms. I was charged $0.2/km for 1,323 km then an email was sent indicating a partial refund, however, no refund showed on my credit card. I had to call and the issue was not resolved until now. I had to dispute the transaction from the credit card and I'm still awaiting a final resolution. This is one day after I got the car and used it already. Also, I booked a standard car (Corolla) and I got a smaller car (KIA Soul). The staff indicated they can't guarantee the brand. I accepted the car as I needed it for work.

Lady attended me was so understanding and I think she provided good service. I forgot her name but I hope next time she attends me as well.

Very weird business, very short staffed and poorly organized. A lot of people on both visits were basically panicking by how bad it was.

Seemed easy and smooth!