I've used Zuzuche many times and always used my US driver's license to pick up the car. This time, Budget insisted on a Hong Kong or Mainland Chinese driver's license. Although I have those, I didn't bring them, which caused a lot of trouble. Neither my Chinese passport nor my Hong Kong ID was accepted, and even a photo of my Hong Kong driver's license wasn't good enough. Really frustrating.
1. It took 2 hours to complete the paperwork and pick up the car. 2. The order was for a Ford Edge, but they replaced it with a Mitsubishi. The staff searched the parking lot for an hour, only to find out that the car wasn't there. They then replaced it with a Honda CRV. The car models kept getting smaller, and I wonder if the price changed as well. 3. The staff kept pushing additional insurance and delayed the processing of the car rental. Overall, very dissatisfied with this rental experience.
“Very easy to book and offering whatever is necessary.”
About Budget:10.0/10
Very good service from the budget staff.
About QEEQ:10.0/10
Very easy the booking and everything is as promised on the announcement
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