North Island, New Zealand

The car was old and the return inspection was thorough. We were in a hurry to catch an early flight, and they mentioned a small chip on the windshield. We couldn't have done such a detailed inspection when we picked up the car. Later, they checked their records and found it was from before, which made us very pressed for time.

Excellent service, very professional, and new vehicles

The service is sluggish, and they gave us a car with over 100,000 kilometers on it, which was different from what we booked. After an accident, the resolution process dragged on and on. I returned the car on October 5th, and as of today, December 1st, the compensation process is still not complete. Initially, they responded to emails quickly, but since the compensation amount was confirmed and the excess charge was supposed to be refunded to my credit card, they've stopped replying. After communicating with the car rental platform, they responded quickly via email, saying they sent five emails to the company with no response. If there’s no reply, can't you call them? Will you just let it drag on for a year if they don’t respond?

It was actually quite good. The staff were pretty friendly.

They close at 5 PM and require after-hours returns to be dropped at a third-party parking lot. When we arrived, we were told there was no reservation for a spot and had to pay a NZD 30 parking fee. We were catching a flight and had to pay, but the whole experience was very unpleasant, and we are currently seeking compensation.