Bus shuttle didn't come in 30 mn despite 2 calls and confirmations that the bus will arrive in 5 mn. Pick up location was correct. Had to take a taxi. We lost 1 hour.
“Good, but pick up experience/ instruction can be improve on.”
About Europcar:8.0/10
Europcar staff at collection point is good and helpful, however the collection point was confusing as it was off airport.
About QEEQ:8.0/10
The off airport pickup point was pretty confusing as the instruction wasnt very clear.
The staff at the phone helpdesk was quite helpful but was refer to a wrong location and spend quite long moving around to get the correct location.
Pick up was smooth... but only one staff there at the counter when drop off serving many customers... well, it was a Sunday morning, but still, there should be 2 more staffs working...
The wait was too long and i had to attend an event so the staff told me to just leave the car key and go...
Instructions for finding the transfer bus are not good. We wandered around for 30 mins with bags trying to find the bus pick up spot.
About QEEQ:10.0/10
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