The store is located very close to the train station and easy to find. Procedures are straightforward, but there is upselling; you can simply decline. You need to take the elevator to the underground parking lot on level -3 to locate the car yourself. When returning the car, the store conducts a strict inspection and appears somewhat unreasonable. Old damages on the car require proof with photos taken when picking up the car, and the photo's date must also be checked.

Overall, I am quite satisfied. The cost performance is high (except for the difficulty in finding the pickup location). However, it's been three days since I returned the car, and I haven't received my deposit back yet. I will provide additional feedback once it's refunded.

All good I wanted to add a driver for 5 days in the middle of my 3 week hire. They would not let me do this it had to be until the end of the hire.

Vehicle was great, counter staff okay, however possibly a 'lost in translation' moment

Poor service if you don’t pay extra 18€ to be treated as a client.