1. There was only one staff member at the store, and the pick-up location was a 5-minute walk from the airport.
2. Another car was blocking ours at the pick-up spot, making it impossible to collect our vehicle.
3. Despite calling multiple times, we couldn't reach the staff (this was around 11 PM).
4. We had to walk back to the airport to contact the staff. The only staff member prioritized other customers’ pick-up orders despite our issue. Eventually, they resolved the issue by changing the car, but it took a long time.
In Frankfurt, the so-called driver's license certification provided by Zuzuche didn’t work with Global Drive, wasted 5 hours, and had to rebook a high-priced car with European Car through Zuzuche.
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