Communication was difficult during the rental period, and after the car was vandalized, they didn't provide proper support or a rental certificate. Renting a car in Italy really requires careful consideration—there are too many thieves. Even when parked at The Mall outlets, my car was smashed.
Unreasonable charges! They can charge you even after the pre-authorization period ends. When we picked up the car, they tried to charge us for an upgrade saying the original model wasn't available, but we refused. Besides pushing for insurance, there are additional charges that they insist on. Returning the car is a matter of luck as locations are hard to find. Even months after the pre-authorization ends, they can still charge your credit card with no email notification. They claim it's a fee for checking if you violated traffic rules, and explain it took a lot of effort to verify it was your violation, hence a $500 fee. This is separate from the actual fines.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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