This experience was very poor; they couldn't solve my problems properly. They kept shifting the responsibility to the car rental company. I rented the car from your platform, not directly from the car rental company, so of course, I would come to you when there's an issue. How you communicate with the car rental company is not my concern. They just shirk responsibility and don't want to take any. This rental completely messed up my travel plans. I will not rent a car from this platform in the future, nor will I recommend it to people around me.
NEVER AGAIN EUROPCAR!
They are saying we returned the car damaged. But we didn't. Anyway, they charged us more than 2000NZD 3 weeks later!!!!
Calling them didn't get me anywhere as they only had the information "it's damaged". Sorry. The department responsible for this is not available.
Get Europcar out of your system!
“Check-In in Auckland was a total disaster, but the car was good”
About Europcar:7.7/10
The chek-in was a total disaster, about an hour with nobody in front of us. They said the problem was all on Easy Rental that messed up everything.
About QEEQ:8.0/10
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