The waiting time in line was a bit long, service staff were slow, roughly 1.5 hours. The car pickup was quick once the paperwork was done.

No staff at the counter, waited for more than ten minutes!

They were still trying to upsell insurance products when picking up the car. I hope the car rental and the platform can synchronize user insurance information timely. If additional insurance is needed, then formally offer it. Otherwise, it's hard to figure out the difference between the insurance bought earlier and what they were selling, and we almost double-paid.

We scheduled the car pickup at Christchurch airport at 3 PM, but the vehicle wasn’t cleaned and ready until around 3:50 PM. We waited for nearly an hour.

The car rented from Ezi was in average condition. It had already driven over 140,000 kilometers when I picked it up. The air conditioning was poor, but luckily, it's not too hot in New Zealand during summer. After a few days, the cigarette lighter charging function also broke and couldn't charge anything!