The overall process was quite smooth, the only issue was having to walk a few hundred meters to pick up the car.

No notable service, but at least it wasn't crowded.

No need to queue

Very friendly. Probably because it's not at the airport, there were few people. You can choose a different return location; all their branches are available, very convenient. There are more return options than online, and the rental price remains the same.

The process of picking up and exchanging the car was very quick, and the staff was nice. However, they replaced the original A4 with a Toyota. The staff explained that all their Audi cars are manual, and only Japanese cars are automatic. It's not a big deal, but we specifically chose automatic on the Zuzuche.com website. If there are no Audis available, then just list Toyota. Don't say they are the same group of cars; the power and driving experience are totally different, anyone who's driven both knows this. It feels like a bit of a rip-off. Additionally, the cross-border fee is 6 euros per day, not capped at 50 euros as stated on the Zuzuche.com website.