Easy Peasy

The counter staff tried to up sell the third party liability insurance to us at the desk, without mentioning Washington state's minimum liability insurance requirements. Felt pressured in the spot.

Price was very competitive compared to other booking platforms. No issues with the booking, and free cancelation was also provided.

Thrifty's human-computer interaction machines are very user-friendly. If you have already booked a car, you can have a video call with the company representative directly on the machine. It’s as good as talking to a real person, and everything can be done in a few minutes without having to queue at the counter. It’s surprisingly advanced and convenient.

The counter staff who helped me was horrible. Rude and degrading when I asked about insurance options. I will never use Thrifty again! That being said, I saw other counter staff who were more pleasant and engaged with the customer in a professional manner.