The rental location moved from Terminal 1 to Terminal 2. After various inquiries, we found the rental point at T2, where many car rental companies are located. We took a number and waited, but noticed that people who were ahead of us had left, yet we were not called. The staff helped Western customers who arrived later before us. Finally, after about 40 minutes of waiting (despite many empty counters), we were served. Because we didn't read the details carefully, we booked a manual car instead of an automatic. The car rental desk told us that we had to pay extra for an automatic, so our original 50 euro per day rental increased by 33 euros (originally 80+ euros but discounted to 33 euros). After adding various fees (10 euros per day for an additional driver, 70 euros for crossing into Monaco, 20% tax, etc.), our total changed from 500+ euros to 1041 euros before the process was completed.

Was charged an extra 200 euros when I got home

Very good experience being made easy by professional service from the reception desk.

Europcar option came out cheapest for renting Alfa Romeo Giulietta “or similar”. However 1. When went to pick the car our chosen car was not provided and was referred to the clause on advert which says "or similar". However the car provided (cannot remember its name but some sort of Opel) was/and is in no way similar to Alfa Romeo. Looked around at Europcar car park both when picking the car and when dropping it but could not see Alfa Romeo at all so I am sure they lied on advert about having Alfa Romeo in stock at all and were always going to rely on clause "or similar". Extremely dishonest 2. When I arrived at counter with my booking Europcar guy tried very hard to rent me an expensive luxury car instead. The price quoted was 8 times of what I had booked for. (Common sense that I would have booked an expensive car in the first place if I wanted). Pressure tactics like this are very stressful when you have come off a long flight with children early in the early morning. 3. When Europcar were unable to convince me with renting their expensive car, an expensive additional fully comprehensive insurance of nearly double that of the price of rent was charged). I had no option but to accept as excess premium was £1500 without this additional insurance. I had similar experience in the past when you pick the car they find faults with your online comprehensive insurance so I never get a fully comp insurance online and rely on buying it on the day. However the price charged by Europcar was 3 times of what was quoted in the online offer. 4. The car provided consumed much more fuel than a normal compact car and certainly more than Alfa Romeo. Although I had told Europcar beforehand that I will be going lots of miles. 5. As per the contract I was forced to use Fuel type E5 which is more expensive that Fuel type E10. Later on I found out that manufacturer recommends any of E5 or E10 fuels for that car. Again this was dishonest.

No issues

Try to give me a smaller car than I booked and were only interested in selling me an upgrade. Took nearly an hour of arguing to get a car big enough. Terrible customer service

All good