This was the worst car rental experience ever. I paid in full, but because I arrived an hour and 40 minutes late, I couldn't pick up the car (although there was indeed a delay note in the order that I didn't read carefully at the time, but considering it was an international flight, immigration, and our luggage was damaged, being slightly late is quite normal. I've rented cars abroad many times; are New Zealand and Australia less developed than Italy? Is it only Italians who are punctual? I've never had this situation before. The most important thing is that the rental company initially said I was late by two hours and my order was canceled; when I argued that it wasn't two hours and I had been waiting in line for over ten minutes, they quickly changed their story to say it was between one to two hours). Even after coordination from the platform, I could only pick up the car the next morning, meaning I lost a day's use of the car, and the cost of taking six people back and forth to the airport had to be covered by myself.

Over 40 minutes to collect car. Insurance that was pre-purchased we were told was invalid so had to pay again. Card machine would not accept 2 x business credit cards for this payment so had to use personal debit card. We have attempted to get a refund for the initial pre-purchased insurance but have been told on numerous occasions that the booking cannot be found. Terrible customer service!

Very helpful and friendly staff

Fantastic as always

Very nice car Took pictures of the car, certain marks were not mentioned in the agreement Quick service Returning the car,lady mentioned the marks on the car,we told her, they were there from before, also mentioned it to the guy when we picked up, but he hadn't updated

Very good, no fuss when picking up Very efficient

Great service and friendly staff. No issues . Thank you

Great service all great- thank you