The service level was poor—it felt like a scam. The car I booked was clearly a hybrid, but things went downhill during pickup:
1. The first hybrid car they gave me was covered in scratches, overdue for maintenance, and the dashboard showed maintenance alerts. Since I was renting for 12 days and planning to drive long distances, I negotiated multiple times to get a replacement.
2. The second car they provided was also full of scratches. They asked me to take a video, so I did, but it wasn't a hybrid. I had no other option at that point, and to make things worse, it was raining that morning. The handover spot had no shelter, visibility was poor, and I could only hastily record the video.
3. Due to the lack of Chinese-language customer support, I couldn't understand their insurance upselling tactics. I assumed the platform had provided full car damage insurance, but it turned out not to be. The deductible was over €1,300 (about 13,000 RMB), which led to later issues. While driving, I accidentally grazed a curb, slightly scratching the right front rim and tire. The rear right rim also ended up with minor scuffs. There's also a light scratch on the right side of the car, but much milder compared to existing damage. Despite this, the car rental company determined the repair costs themselves and charged me €630 (around 5,000 RMB).
4. After returning the car, I had been told I could get an invoice. The company’s driver offered to take me to a nearby hotel (as my flight back home was early the next morning). However, upon getting in the car, he demanded a €15 tip. When I refused, he insisted on driving me to the airport instead. He claimed there were no taxis available at that time. I asked him to drop me off at the road leading to the hotel—just a few hundred meters away—so I could walk myself, but he forcibly drove us to the airport against my wishes.
“We will not be booking with Noleggiare/Qeeq again. Very poor customer service from start to finish.”
About NOLEGGIARE:8.0/10
Over 40 minutes to collect car.
Insurance that was pre-purchased we were told was invalid so had to pay again.
Card machine would not accept 2 x business credit cards for this payment so had to use personal debit card.
We have attempted to get a refund for the initial pre-purchased insurance but have been told on numerous occasions that the booking cannot be found.
Terrible customer service!
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