Old and reputable rental company with decent service. The Indian guy at the counter briefly mentioned their insurance package, I just said no and that was it, no hard sell. When returning the car they didn’t nitpick the condition, and the shuttle to the airport was quick and straightforward.

They forced me to pay 1000 dollars as a bond. And I ve told them it is a change in terms and conditions and they told me pay insurance 150 more or 1000 dollars bond or we can't give you car after I came there.

The staff were very enthusiastic, proactively providing maps and other information about Melbourne. They also eagerly promoted full insurance. Considering that I haven't driven a right-hand drive car for two years and the traffic situation in Melbourne is quite complex, I purchased the full insurance. The vehicle was a new car with 15,000 kilometers, and it had great power.

Experience and price was good except for the pick up part that took longer than anticipated

Experience and price was good except for the pick up part that took longer than anticipated