The worst car rental experience. I had already informed the staff that I did not need any insurance, but they still added insurance items without my consent.

I booked a Ford, but they gave me a Mitsubishi ASX at the store, which was much smaller than expected. The staff insisted that I buy insurance, saying they wouldn't give me the car if I didn't, even though I had already bought it when I reserved. They were very impatient with communicating this with customer service, and it took over an hour to resolve. It was very troublesome, and in the end, they gave us the Mitsubishi ASX and let us leave, even complaining that we were troublesome.

The attendant strongly recommended other car models when picking up the car. Finally, I had to pay an additional $30 per day to switch from a Volkswagen Jetta to a Toyota Camry Hybrid.

Terrible experience, full of sales traps and mysterious fees. Absolutely shameless. Everything is abbreviated, no one can understand the additional charges. Strongly oppose this company.

Forced to buy insurance, without it no car rental.