The service is quite good, but there's an issue with duplicate insurance! There should be information prompts from both the domestic and rental car companies! They need to share information with each other!

Satisfied

At LA airport, this was the worst customer service I’ve ever experienced globally from a car rental company, no exaggeration. The staff insisted I buy extra insurance, and when I refused, they told another employee I was crazy and would definitely get into an accident! They also implied any issue, like a flat tire, was my problem. The car I booked wasn't available, and the substitute had a shaky steering wheel at speeds over 70 miles per hour.

Terrible service attitude, they insisted I buy insurance. I refused and they kept badgering me. Eventually, they were extremely rude when I didn't purchase it!

In the beginning, the customer service staff kept saying that there was no available booked car and tried to ask me to upgrade. After negotiations for a while, I finally got another car in the same class as what I booked. When I picked up the car, the tire pressures were something wrong. But luckily, the on-site staff helped me to fix it.