Picking up the car was very convenient. The reserved XC60 was unavailable and required a transfer, but the front desk staff asked me if I would like a free upgrade to a BMW 4 Series.
This small company has too many hidden tricks. During the rental process and at return, they forced me to pay a second security deposit. The first deposit was €634 and the second was €1780, which included €280 as the rental fee. They claimed there were mysterious scratches and minor dents, charging €1138 for repairs, which was absolutely outrageous. The inspector estimated the repair cost could be around €200 when the car was returned. They wouldn't let me leave unless I paid the second deposit, leaving me with no choice but to comply.
The car rental staff were very friendly, efficient, and considerate. They waived the fee for my booking mistake and canceled the pre-authorization immediately after return. Highly recommended.
Counter staff helpful but on return not enough staff were available to process the number of cars leading to delays. Manageress very apologetic and made a goodwill gesture as compensation which was appreciated.
About QEEQ:8.0/10
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