This is my second time renting from Italy Car Rent. The process is straightforward and convenient. Although the pre-authorization deposit is relatively high, as long as the car is returned without damage, there are no issues.

Upon returning the car, they claimed there were scratches, but it was obvious that the scratches were pre-existing. They said it was our fault for not taking pictures when renting the car and charged us 180 euros. It's really frustrating.

Waited nearly an hour to pick up the car. The inspection wasn't thorough; the fuel tank wasn't full, but they adjusted the pick-up form when I pointed it out. However, I missed a scratch they didn't note. Fortunately, I took photos during the inspection. Hopefully, they won't charge my credit card later.

Car wasnt ready and got different model

We booked a Fiat 500 but they give us an Opel Crossland, no complains for that, bigger car, better value for money, the only problem was the waiting time, one hour and 40 min, and they block €900, that’s a big amount considering that we pay for the expensive assurance , that covers everything

Good app, very intuitive, easy to use