Very satisfied

The rental process was very smooth, and the car was in good condition, although the exterior was a bit dusty. The interior was quite clean. Returning the car at Queenstown Airport was easy; just hand the keys to the staff. The staff member who helped me was a middle-aged woman, and she was very nice.

There was a Chinese person who communicated smoothly. The process was simple, but I was directly told that the car I rented was over ten years old and had various issues like a potentially unresponsive steering wheel. The probability of it breaking down on the road was high. They asked if I wanted to change cars, but it would cost an extra 700 yuan. I asked how many times this car had broken down before, and they said it was mostly rented for one or two days, rarely for seven days. I got a bit angry and thought, then why rent it to me! It felt like forced buying and selling. They said I rented through Zuzuche because it was cheap. Honestly, spending 450 yuan a day to rent a Toyota hatchback feels really expensive. The trunk could only fit one suitcase, and Zuzuche never informed me it was an old car. Perhaps the store was well-intentioned, worrying that a breakdown would affect my mood more, but it really affected us upon arrival. Regardless of whose fault it is, it was not a good rental experience. I hope Zuzuche can resolve this and provide appropriate compensation.

The Ezi counter is located inside the Christchurch airport's arrival hall, and the car is parked in a rental car lot less than a 5-minute walk away. You pick up the keys and inspect the car yourself, as there are no staff present at the pick-up site, which is slightly inconvenient. There is a Chinese-speaking staff member at the counter who is diligent but rather cold and expressionless throughout the process.

The rental company provided a translation of the driver's license but it lacked New Zealand's certified translation. A paid service was required on-site. If the rental company had provided it, it would have been free. Communication was not very smooth.