The staff was quite friendly and didn't push too many promotions. Both the rental and return processes were simple, the car was in good condition, and the price was really cheap. Overall, very satisfied with this rental!

The service was excellent. They explained the additional insurance options, and when we said we didn't want it, they understood and didn't push us.

Overall, it's quite good. We picked up the car at Melbourne International Airport; the store is about 10 minutes away from the airport with a shuttle service. The service was decent, although the receptionist's attitude wasn't great when she saw we were from China. The car was relatively new. The drop-off location is in the city center and easy to find with GPS. Overall, it was pretty good and reasonably priced, recommended.

The service attitude was very satisfactory. After arriving at the airport, I called the store to get the information on where to wait for the free shuttle, which was actually easy to find. When you exit the terminal, you will see three lanes of traffic. The second lane is generally where hotel shuttles wait. Look for a brown sign with white letters, and you can wait near there. The East Coast shuttle is white with yellow letters and a big 'E'. This shuttle will take you to the store to pick up your car.

The staff at the Melbourne Airport branch are quite friendly, and they offer services in Chinese. However, the Chinese service often comes with upselling, trying to scare you into buying full insurance, which doesn't feel good. The thing I'm most dissatisfied with is the car condition. Being the cheapest rental company, the cars are usually older models. A 2013 model is still acceptable, but I was given a 2010 Corolla, a 6-year-old car with over 90,000 kilometers and various scratches. I might as well buy a lottery ticket. The old engine combined with an outdated 4-speed automatic transmission results in high fuel consumption.