Satisfied! Issues were quickly resolved after coordination.

Very good

They were still trying to upsell insurance products when picking up the car. I hope the car rental and the platform can synchronize user insurance information timely. If additional insurance is needed, then formally offer it. Otherwise, it's hard to figure out the difference between the insurance bought earlier and what they were selling, and we almost double-paid.

When picking up the car, the receptionist suggested buying insurance. I mentioned that I had already purchased full insurance through the car rental website, but she informed me that the insurance bought through them isn't from the designated insurance company. In case of any issues, they would directly charge 2500 NZD, which is their minimum claim amount, and I would have to deal with the insurance company back home, which could take up to six months. After some deliberation, I decided not to buy it.

The rental company provided a translation of the driver's license but it lacked New Zealand's certified translation. A paid service was required on-site. If the rental company had provided it, it would have been free. Communication was not very smooth.