I had to wait in line for an hour, which was a bit long. Also, the car rental company in Los Angeles was very sneaky. Despite me saying I didn't want any additional services, they added an extra charge, which I didn't notice until I drove off. The next day, I called the rental company's customer service to have them contact the LA branch to cancel it, but they said it couldn't be done. Eventually, I called Budget customer service myself and got it canceled.

The car was not prepared in advance as per the order! After finishing the paperwork, they went to wash the car! So, we waited for over half an hour! Additionally, I was charged an extra 117 dollars when returning the car! Later, I found out that they had purchased roadside assistance for me without my consent, at a rate of 7.9 dollars per day! I had filled the tank until it couldn't take any more fuel, with the gauge showing more than full! Still, I was charged for the fuel! They took advantage of our poor language skills!

Forced vehicle upgrade, pushed additional insurance, added personal accident and roadside assistance insurance, increasing the total insurance fee by $314.4, did not provide rental contract, took over a month to send it, and used someone else's contract to brush me off.

The clerk initially refused to provide a vehicle to a customer without a passport. After half an hour of negotiation, I was able to pick up the car. I had rented from the same branch at the end of August 2018 and did not encounter this issue.

The counter attendant (Patricia) was very rude and unpleasant. She tried to sell us all sorts of upgraded cars and services we didn't need and as soon as she realized we don't want them, she started behaving in a very unpleasant way and wouldn't even respond to our questions.