I couldn't reach them by phone.

The order listed an A3, but I was given a Golf. They claimed it's the same category, but the booking price for a Golf was several times cheaper than for an A3. So, I recommend booking a Golf directly instead of something like an A3 to avoid paying more for the same car.

Had to wait a long time at the pick up and please make sure you always read the small print as we got charged for things that we shouldn’t have.

Booking was very easy and straightforward

I felt that their purpose was to get extra money from me. I told them I might go to the neighboring country and they said I would have to pay an extra $224 euros for insurance. She told me it was on page 8 of the contract in extra fine print. Then when I returned the car, I was charged 30 euros for a scratch below the car. He pointed out very minor scratches around the car. Again, like he was searching for a way to get extra money. It was very uncomfortable.

Terrible service on picking by one of the drivers (asiat guy) Not good explanations on pick up Super hard to find at the airport Still did not receive my email concerning fuel back

All good