As a whole it was OK and I'd probly cut out the middle man and book direct to save any confusion
a.simpson
Spain
Reviewed: Wed, Feb 28, 2024
About OK Mobility:10.0/10
The whole experience was simple no dramas
About QEEQ:10.0/10
The information I recieved was incorrect,at the airport I was told to wait at E16,E17 infact it was E7 for the shuttle,it also doesn't mention that you have to pay extra to cover any damage to the rental car!
I purchased basic insurance when I placed the order, but at pickup, I was told I needed to buy insurance. I informed the staff that I had already purchased insurance and showed the order, which clearly included insurance. The staff member said that the insurance I bought was from 'them' and not from the rental company 'us'. When I asked who 'they' were, I was told it wasn't the rental company, which left me speechless. They also required a 200 euros deposit for the fuel tank in case it wasn't full on return. 200 euros for fuel or liquid gold? I strongly recommend against renting from this company.
The delay to pick up the car (that wasn't the quasqai because it was broken, we got a Kia Sportage that was in WAY better shape) was way too long. The Quashqai wasn't ok to go, so it made us lose precious hours of our day. Except that everything was very nice. Also it should be clearer at the airport where to take the shuttle.
We end up paying over 250$ ekstra when we where picking up the car, so it was a lot more expensive than we already payed for. They promised we would get some money back but we did not at all get the money back they promised.
car size was as expected. office was a little too far away. car was full of scratches but didn't affect the drive. all in all, terrific value for money
About QEEQ:10.0/10
process was perfect. price was unbelievably cheap. will use them again.
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As a whole it was OK and I'd probly cut out the middle man and book direct to save any confusion
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